AI + Human Support, Seamlessly Connected.
Handoff Chat is an AI-first customer service platform that bridges the gap between automated LLM responses and human agent intervention. Connect your channels to your favorite AI agent, with seamless human escalation.
The Handoff AI Inbox is free during the BETA phase. We aim to offer the most competitive pricing once out of beta.
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Handoff Inbox
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Simplify omnichannel messaging with AI + human support
Your customers reach out across multiple channels — Handoff Chat unifies them so you don't have to juggle tabs.
- Unify conversations from WhatsApp, Instagram, Messenger, Telegram and Text/SMS into one smart inbox.
- Auto reply to your customers using your favorite LLM AI agent.
- Seamless human escalation when conversations need a personal touch.
Everything You Need for AI-First Customer Support
Enjoy the freedom to tailor automation to your brand’s voice, adapt to evolving customer needs, and switch providers without being locked in.
Supported Integrations
Seamlessly integrate WhatsApp Business, Facebook Messenger, Instagram DM, Twilio SMS, and more into a single inbox.
AI Auto‑Replies
Connect your preferred LLM agent to instantly respond to customer queries with context‑aware answers.
Smart Human Escalation
Switch from AI to human replies effortlessly when conversations need a personal touch.
Unified Dashboard
Manage all customer interactions in one place — no more tab‑hopping.
Efficiency & Control
Automate repetitive tasks while keeping full visibility and control over every conversation.
Flexibility
Connect the communication channels your customers already use and pair them with the AI model you trust most.
Smarter Support, Built for Growth
Delivering great customer experiences shouldn’t mean burning out your team. With our omni‑channel AI inbox, you get the perfect balance of automation and human care — saving time, delighting customers, and scaling support without compromise.
- Save time by automating routine repliesLet AI handle FAQs and repetitive questions instantly, freeing your team to focus on complex issues.
- Delight customers with instant, accurate responsesProvide fast, context‑aware answers across WhatsApp, Messenger, Instagram, and more.
- Maintain trust with smooth human handoff when neededEscalate seamlessly to a human agent for sensitive or high‑value conversations.
- Scale your support without scaling your stressGrow your business confidently with a system designed to handle more conversations effortlessly.
Your Inbox in 3 Simple Steps
Your Inbox in 3 Simple Steps
Getting started is effortless. In just a few minutes, you’ll unify your channels, empower AI, and keep human care at the center of every conversation.
Connect Your ChannelsBring WhatsApp, Messenger, Instagram, and more into one unified inbox — no more juggling tabs.
Link Your AI AgentPlug in the LLM AI agent you trust most to automate routine replies, tailored to your brand’s voice.
Manage Conversations SeamlesslyLet AI handle the everyday questions, and step in manually when a human touch is needed.
Embed a White-Label AI Inbox Inside Your App
Don't just unify your channels—make our inbox yours. With first-class white-label support, you can embed the entire Handoff chat experience natively inside your existing SaaS, portal, or internal tools.
- Remove Handoff branding completely. Customize colors, logos, and UI elements to match your brand's native experience.
- Drop the fully-functional unified inbox directly into your application using our secure embed frame.
- Sync seamlessly with your existing user base and authentication flow so your customers never have to log in twice.
Your Inbox, Anytime, Anywhere
Whether you’re at your desk or on the go, our app keeps you connected. Access the full power of AI + human support from:
Frequently Asked Questions
Handoff is an omnichannel smart inbox designed for businesses. It unifies your customer conversations from various messaging platforms into a single dashboard, allowing you to use AI agents to automate routine replies and seamlessly hand off complex issues to live human agents.
You can integrate the messaging platforms your customers already use, including WhatsApp, Facebook Messenger, Instagram DMs, Twilio SMS, and Telegram. All messages from these channels are routed into one centralized unified inbox.
Handoff gives you the flexibility to connect the AI model you trust most. You can link it to popular LLMs via OpenAI prompts, integrate with tools like Microsoft Copilot Studio, or plug in Claude LLM or your own custom AI agents to handle auto-replies.
Our smart logic monitors the conversation. Let the AI handle everyday FAQs and repetitive questions instantly. If a customer explicitly requests a human, or if the conversation requires a personal touch, the system effortlessly escalates the chat to a live human agent right within the same dashboard.
Yes, Handoff is completely free to use while we are in our BETA phase. Once we transition out of beta, we are committed to offering highly competitive and accessible pricing.
Yes! Handoff is built to keep you connected anywhere. You can access your inbox via any modern web browser, our native desktop applications for Windows, Mac, and Linux, or our mobile apps for iOS and Android.
Getting started is effortless. In just a few minutes, you can connect your channels, link your preferred AI agent, and start managing your customer conversations seamlessly.
Yes! Handoff offers first-class white-labeling and embedding support. You can completely remove our branding, customize the colors to match your UI, and embed the full smart inbox experience natively inside your own SaaS application or internal tools.
Start with Handoff Chat today!
The Handoff AI Inbox is free during the BETA phase. We aim to offer the most competitive pricing once out of beta.